We accept returns within 15 days of delivery and offer exchanges in the form of store credit within 30 days.
Items must be unused, in their original condition, and returned with all tags, packaging, and accompanying materials intact.

To initiate a return, please reach out with your order details and we will guide you through the process.

Returns should be sent via registered mail or a tracked courier service, as we do not take responsibility for lost parcels. Return shipping costs are borne by the customer. We recommend retaining your tracking details for reference.

All returned items will undergo a final inspection. Items that do not meet our return guidelines will not be accepted and will be sent back at your cost.

Once received and approved, returns will be processed within 7 business days. Approved returns will be issued a refund or as store credit via email. Store credit reflects the value of the returned item and may be used across all items on our website.

Orders are processed within 1–2 business days and delivered within 3–5 business days.

Order changes can be made only if the order has not yet been fulfilled. To request an amendment, please email Hello@shopcresse.com with your order number and the details of the item you would like to change.